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Terms and Conditions

General rules and information

Upon registering for courses at Speak Norsk, students accept that:

• It is the responsibility of the individual student to maintain awareness of class dates, days, times, hours, and course duration.

• It is the responsibility of the individual student to provide correct personal information through which he or she can be contacted. It is also the responsibility of the student to inform the reception or administration if any changes shall occur. The school needs to have updated contact details in order to remain in touch with the student regarding course announcements and important information.

• All requests and questions addressed to the school will only be considered valid and binding via written email communication. Course postponements or rescheduling will not be considered valid if communicated by phone.

• All inquiries about schedules and courses shall be addressed to the reception or administration, not teachers.

• All communication with Speak Norsk staff should remain professional and limited to official communication channels.

• Course teachers and location may be subject to change under certain circumstances.

• Course registration is confirmed under the name of the registrant alone and cannot be transferred to other students.

• Guests of students are not permitted on school premises for the full or partial duration of courses unless permission is granted expressly by Speak Norsk staff in advance and in writing via information@speaknorsk.no.

• Speak Norsk’s original materials cannot be shared with external parties, either physically or digitally. Failure to comply will be considered a breach of confidentiality, and Speak Norsk may take further legal action.

• Speak Norsk maintains zero tolerance for discrimination based on race, ethnicity, religion, or sexual orientation of Speak Norsk staff, teachers, or students. Failure to comply with this regulation will result in immediate removal of the student from the school and may be subject to further legal action.

• At the end of each level, students who have attended a minimum of 80% of the course are entitled to receive a course certificate upon written request submitted to information@speaknorsk.no.

Attendance & Progression

Course completion requires satisfactory participation and attendance.

Students who have formally completed a level but have missed a significant number of lessons may be required to repeat the level before progressing further.

If repetition is deemed necessary, this requirement is mandatory. Failure to comply may result in the student not being permitted to continue to the next level.

• Speak Norsk retains the right to withhold the participant’s course certificate if the student has not entirely completed the payment for the course.

Teaching language and lessons

• All courses are taught exclusively in Norwegian.

• One Norwegian lesson represents 45 minutes of instruction in standard group classes. A full level course consists of 2760 minutes of instruction, equivalent to 61.3 teaching hours over a 6-week duration.

Classroom rules

• The participant is required to bring all necessary course materials to each lesson. If materials are forgotten, the student may request a copy from reception, which must be returned after class.

• Teachers follow the course curriculum. If a student requires additional materials or exercises, he or she may request online assistance or follow-up outside class hours, without disturbing classroom continuity.

• In the case of typos, errors, omissions, or other mistakes on the website concerning course dates, schedules, or information, Speak Norsk reserves the right to correct such errors without prior notice.

• Students are required to arrive on time. Repeated lateness (more than 10 minutes) may result in an official warning from the teacher.

• School reception is open:

Monday–Thursday: 08:45–17:15 (Lunch break: 13:00–14:00)
Friday: 11:30–19:30 (Lunch break: 15:30–16:00)

Students are asked not to arrive earlier than 08:30 for courses starting at 09:00 and no later than 17:15 for courses starting at 17:00.

• Phones must be set to vibration mode during class.

• Questions regarding class content, materials, or homework may be asked during lessons or if the teacher invites a short discussion after class. Teachers may refuse to answer questions during breaks.

Minimum participants

• A minimum of 6 participants is required to start a scheduled course.

Speak Norsk reserves the right to cancel or postpone courses if the number of confirmed participants is lower than required. The school also reserves the right to adjust start dates, times, and teachers accordingly.

In such cases, students will be offered seats in other groups or schedules, with the possibility to choose between postponement or alternative solutions.

School policy

Speak Norsk’s main goal is to teach Norwegian and reserves the right to choose its customers. The school may cancel any registration (with a full refund) if the student’s goals, principles, or values are not aligned with the school’s.

Consent upon registration

Upon registration, course participants agree to:

• Receiving emails, SMS messages, and phone calls from Speak Norsk regarding programs and courses.

• The possibility of photos/videos being taken during courses or activities. To opt out, written requests must be submitted to information@speaknorsk.no.

• The storage of personal information in Speak Norsk’s database for administrative and communication purposes.

Course Registration & Level Placement

Students are responsible for registering for courses that correspond to their current proficiency level.

By enrolling, the student confirms that they have:

• Completed the required previous level(s), or
• Possess equivalent knowledge and skills for the enrolled level

If a student is uncertain about their level, or if a previously completed level was taken a long time ago, Speak Norsk strongly recommends:

• Taking the free level check available on the website
• Contacting staff for guidance
• Booking a free consultation for assessment

Speak Norsk reserves the right to assess and adjust a student’s course placement if their demonstrated proficiency does not correspond to the enrolled level.

Postponement and rescheduling policy

• Students may request postponement of course packages, subject to availability, for a processing fee of 1999 kr.

Requests must be submitted in writing to information@speaknorsk.no and require written approval from administration.

• Schedule changes may be permitted free of charge if requested at least 14 days prior to the course start date.

• Postponement may be granted for up to 3 months.

Course repetition

• Students may repeat any level course taken at Speak Norsk for a processing fee of 3999 kr.

• Books are not included when repeating a course. Students must reuse original books.

• If new books are required, an additional fee of 999 kr applies.

Payment regulations

• Payment must be received by the first day of class.

• A fee of 10 kr applies to payments made by invoice.

• The Viking Offer and other course packages may be paid in installments via Klarna.

• Discounted registrations are non-refundable.

• Discounts and promotions cannot be transferred.

• Discounts must be applied at registration.

• Exclusive discounts cannot be shared.

• Monthly installments do not pause during breaks or postponements.

Cancellation policy

• Only cancellations submitted in writing at least 14 days prior to course start are eligible for a full refund (applies only to one-level courses).

• Failure to attend does not cancel payment obligations.

• Cancellation due to unavoidable circumstances requires documentation and approval. A 25% cancellation fee applies.

• Discounted course packages are non-refundable.

• The Viking Offer is non-refundable.

• Refunds are calculated based on original prices.

• In force majeure situations, students may freeze/postpone courses.

• Private lessons must be cancelled at least 24 hours in advance.

• During temporary COVID-19 lockdowns, refunds will be processed once classroom courses resume.

Last updated: 20.02.2026 

Terms of Use – Virtual Classrooms

(These terms apply in addition to Speak Norsk’s General Terms & Conditions.)

Course Format

  • Virtual classes are conducted live via Google Meet and follow Oslo time (Europe/Oslo – CET/CEST).

  • Students receive a Google Meet link by email before the start date. The same link is typically used throughout the course.

  • Speak Norsk may adjust teachers or schedules as necessary and cancel virtual courses with fewer than five (5) participants.

Attendance & Participation

  • Students must attend on time and participate actively.

  • A microphone and camera (built-in or external) are required for interactive lessons.

Course Materials

  • Virtual students receive identical books as classroom students, but in PDF format.

  • All materials are for personal educational use only and remain the intellectual property of Speak Norsk AS.

  • Sharing, copying, recording, or distributing materials is strictly prohibited.

  • Violation of these terms—including sharing or recording content/the lessons—will result in immediate expulsion without refund, with penalties in place. Speak Norsk may revoke certificates, block access, and take legal action for damages.

Technical Requirements

Students are responsible for:

  • A stable internet connection

  • A functioning microphone and camera

  • Access to Google Meet

Speak Norsk is not responsible for technical issues such as poor connectivity, outdated devices, or software malfunctions. Teachers provide reasonable support for minor technical issues during class.

Recordings, Privacy & Sanctions

  • Speak Norsk does not record classes for privacy and copyright reasons.

  • Students are strictly prohibited from recording, taking screenshots, or sharing any part of a virtual lesson.

  • Breaches of this policy will lead to immediate expulsion without refund, and Speak Norsk may pursue legal remedies.

  • All personal data is processed in compliance with GDPR and Norwegian privacy laws.