Back

Cancellation Policy

Cancellation policy

  1. Only cancellations submitted in written to information@speaknorsk.no, minimum of 14 days before the starting date of the course, can be fully refunded. (applies only for 1-level courses)
  2. If a student does not attend or participate in the course, he/she will still be required to complete the payment for the course.  Registration for a course will be considered binding until a written resignation is received by the school. To formally cancel any course, a written inquiry must be submitted via information@speaknorsk.no. Cancellations by phone or email are not accepted.
  3. Cancellation of a one-level course: If a student is no longer able to attend classes due to debilitating health or unforeseen problematic situations, he/she needs to present relevant documentation to Speak Norsk staff verifying the unavoidable circumstances and inability to continue the program. Only once this request is approved by the school’s administration, can the student be eligible for reimbursement of course fees. A cancellation fee of 25% of the course total cost will apply.
  4. Discounted course packages, such as A1+A2, A2+B1, B1+B2, B2+C1, A2+B1+B2 are non-refundable, due to the discount included. In the case of a cancellation, the full amount has to be paid.
  5. The Viking Offer purchased in one-time payment or in installments is non-refundable. It represents a binding study contract and cannot be cancelled. In the case of a cancellation, the full amount has to be paid.
  6. Refund calculations will be counted from the original prices of the levels/courses, not from the discounted offers.
  7. In case of an unforeseen situation that might cause the course interruption (force majeure), students will have the possibility to freeze/postpone their course and continue at a later date with no additional fees or choose to continue their course in the online format.
  8. Cancellation of privately-scheduled courses/hours must be done at least 24 hours in advance in order to avoid paying for the booked hour. In case the school is notified too late, or the student does not show up for the private class, the hour will be missed with no right of rescheduling/recovering or refund.
  9. During a temporary COVID-19 lockdown, refunds following cancellation inquiries will be issued once the school reopens for classroom-based courses.